PDA

View Full Version : How to post-report problems


noseman
09-18-2007, 05:01 PM
Since this is a very new release, please follow the rules below, so that we can help the dev team kill all bugs ASAP.

1. Search and read all related posts before reporting a new one.
There is a number of solutions already available.

2. Be specific as to what version of C4D you are using (including incremental updates)
install ONLY on UB versions of C4D (they are G4-G5 compatible, they are PPC and intel)

3. Report your OS version, processors and RAM

4. Check the console to see if you have the right KEY file (there could be a wrong digit)

5. READ THE MANUAL

6. Put a smiley after any report to make the developers happy :D

7. Have fun!

Diegoto
09-18-2007, 05:32 PM
Hi noseman,

Thanks a lot for your help

How do I check the console? :?

noseman
09-18-2007, 06:04 PM
run the console from the Applicaions/utilities and on the top left press on logs
the console log (top selection) reports anything that happens in real time.

in the crash logs you get information on the reason that created the crash, not always quite clear but handy for the developers!

Good luck

Diegoto
09-18-2007, 06:30 PM
Thanks Noseman,

:)

noseman
09-19-2007, 08:53 AM
and I forgot to mention that the C4D console is another console...
from the "windows" menu...

Sorry for that!